- Safaricom Loses Millions as System Error Opens Door to Free Bundles
Safaricom subscribers are swimming in thousands and many free voice call minutes, data bundles and messages, all due to a loophole occasioned by an instruction .
The Safaricom heist whose origin still remains unknown, started in earnest when a message started going viral on social media platforms over an opportunity to “steal” from Safaricom. The customers wanted to take advantage of the glitch united.
The scepticism was quickly dissolved because it was realized that the message was true. Business Today has seen confirmatory messages from the telco to beneficiaries during this latest Safaricom ‘bundles heist.’
Over the Platinum Plan offer, the instruction allowed for Safaricom customers to get plans through the Bonga Points option even without the requisite Bonga Points.
One subscriber confirmed that they had received 600 minutes, unlimited SMS and 20GB for the subsequent thirty days. The subscriber tried to require advantage of the offer, and once more , it worked — granting them an equivalent offering for a second time and thus seeing their unpaid bundles doubled.
As at the time of writing though, access to the Platinum Plan had been revoked, indicating that Safaricom had noticed, and we’re performing on rectifying the error.
it actually is not yet clear how Safaricom will recuperate the large numbers lost in unpaid for voice calls, information groups and instant messages.
It is a move that, with arrogance, may even see beneficiaries react thereupon peculiar Kenyanness; bundles are going to be used even when there’s access to Wi-Fi or texting individual words rather than whole sentences.
Safaricom is Kenya’s largest telco and in its recent financial results reported a profit of Ksh63.4 billion.
Perhaps, people expect that an identical instruction will arise at the Credit Reference Bureau (CRB). or maybe at the taxman’s offices before the deadline of filing returns at the Kenya Revenue Authority (KRA).
- Safaricom drops from top spot in list of companies changing the world
Safaricom returned to Fortune’s global Change the planet ranking after a two year absence but slotted in 19th position despite topping the list in 2015. The enormous telco, alongside UK partners Vodafone, was recognised by the American magazine’s ranking of top 50 companies within the world for the second time within the ranking’s four year history.
Money transfer innovation M-Pesa propelled Safaricom and Vodafone to the list, with Fortune noting the mobile money service now claims quite 30 million customers in 10 countries, mostly in remote areas far away from banks.
Fortune wrote on their website, “More than 8 million of these users are in India, where state governments are employing M-Pesa to pay pensions to rural retirees, eliminating the delays and crime risks that accompany shipping cash.”
- Safaricom Twitter Outburst
Not long after Bob Collymore’s passing (May he find happiness in the hereafter), a progression of tweets were sent from Safaricom’s PLC twitter account. The tweets addressed his progression, the Kenyan government’s deficiencies and Dennis Itumbi. The telco-goliath gave an expression of remorse saying the tweets were because of a frameworks glitch that was settled. The tweeter string flowed quicker than Usain Bolt on his greatest day, I mean, how gutsy!
Solution: Your first instinct would probably be to delete the social media posts. But unfortunately for you, in comes the ‘mother that never forgets’ – screenshots.. So this where classic PR management tactics are available . Issue a politician apology and do a radical evaluation of the people liable for handling your social media accounts.